comototo Privacy Policy

When you register on comototo and begin playing football markets, live-dealer games, or slots, we collect certain personal data to verify your identity, process your deposits via DANA, e-wallet, mobile banking, local payment, or direct bank transfers, and deliver cashback and promotions. This page explains what we collect, how we use it, how we protect it, and what rights you have over your data.

We take data protection seriously. Your email, identity documents, payment information, and account activity are stored on encrypted servers and accessed only by staff members who need them to serve you. We do not sell your data to marketing firms or data brokers. We do not share your information with third parties except where necessary to process payments, verify your identity, or comply with local law.

This policy applies whenever you access comototo through our website, mobile app, or any other method. If you have questions about how we handle your data, contact our support team — we respond within two business days.

What data we collect on comototo

We collect data in several categories when you use comototo. First, we collect personal information: your email address, full legal name, date of birth, and phone number. These are required to create your account. Second, we collect identity documents — your government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or official letter). We use these to verify your identity and ensure you meet our eligibility requirements.

Third, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer to mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, method, timestamp, and your payment provider's transaction ID. We do not store your actual card numbers or bank credentials — payment processors handle that encryption. Fourth, we collect account activity data: every bet you place on Liga 1 matches, Piala AFF tournaments, live blackjack, roulette, or slot games; your win/loss outcomes; your withdrawal requests; and your tier progression.

Fifth, we collect technical data. This includes your device type (phone, tablet, computer), operating system, browser or app version, IP address, and timestamps of your sessions. We use this to detect fraud, prevent account takeovers, and optimise performance.

• Optional data: You may provide additional information — a nickname for your account, preferred language, or contact preferences — but this is voluntary.
• Automated data: Our servers log your interactions (pages visited, buttons clicked, time spent in each section). We use this to improve our service, not to profile you for advertising.
• Payment data: We retain transaction records for tax, compliance, and dispute-resolution purposes, typically for seven years or as required by law.

How we use your data on comototo

We use your data for six primary purposes. First, account management and verification — we confirm your identity, prevent duplicate accounts, and detect age-restricted users (service available only where local law permits). Second, payment processing — we process deposits and withdrawals, dispute chargebacks, and check for money-laundering activity. Third, customer support — we review your account history to resolve complaints about bet settlements, cashback calculations, or promotions.

Fourth, fraud prevention — we monitor for suspicious activity (sudden large withdrawals, rapid account creation and closure patterns, multiple accounts from the same address) and block or flag accounts that pose a risk. Fifth, legal compliance — we retain records for tax authorities, maintain anti-money-laundering logs, and respond to law-enforcement requests. Sixth, service improvement — we analyse usage patterns to identify bugs, improve game performance, and understand which sports markets (Liga 1, badminton, MotoGP) are most popular among users in Jakarta, Surabaya, Bandung, Medan, and Semarang.

We at comototo do not use your data to build profiles for targeted advertising, nor do we sell your information. Your data is a trust asset, not a revenue stream.

Third-party processors and your rights

We use third-party service providers to deliver our platform. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle transaction encryption and settlement. Our hosting provider stores our servers. Our KYC verification partner validates identity documents. These vendors have access only to the minimum data needed to perform their function and are contractually bound to keep your information confidential.

You have the right to access your personal data on comototo. Request a copy of your account information by contacting our support team — we provide it within 14 days. You have the right to correct inaccurate information: update your email, phone, or address directly in your account settings. You have the right to request deletion of your data after account closure, subject to legal retention requirements. You have the right to object to how we use your information and to lodge complaints with local data-protection authorities if you believe we have violated your privacy.

Data retention and cross-border transfers

We retain your personal data as long as you have an active account on comototo. After you close your account, we keep payment records and identity documents for seven years to comply with tax and anti-money-laundering regulations. We then delete them securely. Account activity logs are retained for three years for fraud-prevention and dispute-resolution purposes.

Our servers are located outside Indonesia. When you use comototo, your data may be transferred to servers in other countries and processed there. These transfers occur under data-protection agreements that ensure the same level of security as on-site processing. You acknowledge and accept this cross-border transfer when you use comototo.

Contact and policy updates

If you have questions about this privacy policy or how we handle your data, contact our data-protection team at [email protected] or through your account settings. We respond within two business days. We update this policy periodically to reflect changes in our service, new regulations, or improved practices. Material changes are communicated to you via email and account notification. Your continued use of comototo constitutes acceptance of the updated policy.

This privacy policy was last updated in 2025. We at comototo remain committed to protecting your data and maintaining transparency about how we collect, use, and safeguard it across all our services — sports betting, live-dealer tables, slots, and esports.